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Dec
5
Intercom Client for Windows 1.2
Posted by Commend Support on 05 December 2017 08:20 PM
Intercom Client for Windows 1.2

Intercom Client on PC

We are pleased to release an updated version of the Intercom Client for Windows!

New
Features:

  •  Settings dialogs updated from WindowsForms to WPF
  •  Support of up to 8 Direct Dialling modules (up to 96 Direct Dialling buttons)

Bug
Fixes:

  •  Docking problems with external USB headset
  •  Wrong colors in Direct Dialling module displayed
  •  Error dialog when closing Intercom Client
  •  Closing of video monitor doesn't work

Known
Issues:

  •  Memory leaks can happen when a lot of video calls are established/canceled in a loop
  •  Video in Intercom Client is not switched on in rare combinations
Info:
  •  Default Password: intercom
  •  Licenses:
    • L-ICCAA1 (Base Audio)
    • L-ICCNA1 (Base no Audio)
    • L-ICCVA (Video)
    • L-ICCDDA (Direct Dialling)

New
Settings

GUI:

New GUI
Contact Us: support@commendusa.com

Read more »



Dec
1
Intercom Server Software Package Update: 7.1
Posted by Commend Support on 01 December 2017 05:50 AM

Update available: Software Package 7.1

Software Packages

We are pleased to announce an update of the PRO800 Software Package 7.1

Your new software package is available via cLibrary or download at www.commendusa.com

New Features / Improvements:

   S3/S6:

  • Support of new Intercom Server S3 (with VirtuoSIS on-board)
  • No Key Subscribers required
  • New update functionality for Intercom Server S3/S6 via new “VirtuoSIS_7.1.vsu” file

   VirtuoSIS:

  • New global config parameter „SIP registration expiry“ for SIP-C/SIP-T now available
  • Configuration of NAT settings now available for SIP-C
  • Connection status for extended subscribers (online/offline) is now also displayed at the web monitor
  • Name and phone number is now also displayed at re-call request at incoming calls via SIP trunk at receivers with feature level D

   PRO800:

  • New ICX message to provide meta data of Open Duplex® conference
  • New ICX message to modify the existing direct dialling configuration of subscribers
  • Initiate call requests (Normal/Emergency call) via ICX only

   Stations:

  • Support of new station type ET908H
  • Support of 96 (8x12) direct dialing buttons for EE980

   IPStationConfig:

  • New additional columns at IPStationConfig display status information of primary/fall-back connections
Fixes:
  • CCT 800:Improvement of "extended copy function"
  • CCT 800: Resetting the “Terminal IP address” to 0.0.0.0 now also deletes the associated MAC address to avoid unintended behavior
  • CCT 800: Audio bandwidth settings for onboard LAN connection of GE300 now available
Known Issues:
  • VirtuoSIS: Restrictions for solutions with large numbers of SIP clients (max 112 parallel All Calls, Group Calls, or Conferences)
Updated:

Server Software Package
Release 2017-11-07

  • CCT800 Version 7.1
  • VirtuoSIS Version 7.1.0
  • PRO800 Version 6.3
  • NET/LAN Version 7.0B
  • IP Version 6.6A
  • IP32 Version 6.3 Build 2
  • VirtuoBRO Version 3.0

VirtuoSIS Template
Release 2017-11-07

  • VirtuoSIS_7.1.0.ova
  • VirtuoSIS_7.1.0_MS-Hyper-V.zip

Update File S3 / S6
Release 2017-11-07

  • VirtuoSIS_7.1.0.vsu

Terminal Software Package
Release 2017-11-06

  • AF-D Version 2.1
  • AF-I Version 6.3
  • DSP800A Version 3.3 Build 1
  • DSP900A Version 6.5
  • DSP900B Version 6.5
  • IoIP-Device Version 7.2
  • ET901 (Generation 2) Version 4.6
  • WS-CM Version 1.6
  • WS-TM Version 2.0

Documentation

  • New Features-VirtuoSIS 7.1
  • Intercom Server Configuration 7.1
  • ICX Protocol 7.1
  • VirtuoSIS Setup Guide
  • VirtuoSIS datasheet
  • VirtuoSIS sales checklist
  • Server Software Package (Release Notes)
  • Terminals Software Package (Release Notes)

For more details on improvements and bug fixes please have a look at the related release notes.

Software and Release Notes are already published via cLibrary and website.

Download Software Packages at cLibrary Online


Read more »



Nov
9
Commend USA Support Team
Posted by Commend Support on 09 November 2017 06:11 AM
Commend USA Support Team

Tim KensellMatthew KambicOscar SalcedoMaciej Nowakowski

Here to help your technical support needs:
Website:
Email:
Phone:
  • +1 (201) 529-2425 x72 (Only available to certified technicians)

Self

Help:

Our support hours are from Monday - Friday 8am EST until 7pm EST

Read more »



Nov
3
Teamviewer Remote Support
Posted by Commend Support on 03 November 2017 06:04 PM
Teamviewer Remote Support Update

Teamviewer Logo

We are pleased to offer Teamviewer 12 remote assistance support to all of our customers.

Platforms

Supported

  • Microsoft Windows
  • Apple iOS
  • Google Android

Where

to Get

With Teamviewer remote support we are able to share your screen. This helps us provide much better remote assistance. Teamviewer also allows transferring of files (like firmware), remote screen recording, and even voice communication.

Read more »



Jun
8
Update: Pro800 Firmware 7.0 / CCT800 7.0
Posted by Commend Support on 08 June 2017 07:26 PM

Update available: PRO800 Software Package 7.0

Software Packages

We are pleased to announce an update of the PRO800 Software Package 7.0

Your new software package is available via cLibrary or download at www.commendusa.com

New Features / Improvements:

S6:

  • Initial Release
  • New Intercom Server S6 (with VirtuoSIS on-board)
  • No Key Subscribers required

VirtuoSIS:

  • Improved interaction between VirtuoSIS and CCT800 via enhanced offline configuration
  • New state of the art Linux distribution Debian 8, 64-Bit
  • New “2B” subscriber licenses for IoIP and SIP (ex. L-SIS-IP-2B or L-SIS-SIP-2B)
  • New L-SIS-SIP-8A licenses for simple SIP solutions (Feature level A)
  • Coordinated backup and restore functionality for VirtuoSIS (by cis-ctl command)
  • Initial setup simplified, hyper-visor/platform detected automatically
  • Hostname can be configured at initial setup
  • Door opener function used with SIP-C subscribers using a relay contact at a networked Intercom Server (e.g. to GE 800) now supported

PRO800:

  • New feature to forward a conversation to a private subscriber (e.g. TEL4 cards)
  • Changeover from conversation to Open Duplex® conference
  • Speech recording of Open Duplex® conferences via RTP
  • Further configuration changes without restart
  • ARP table update is now refreshed via unicast instead of broadcast to avoid unnecessary network traffic

CCT800:

  • Configuration for extended subscribers are now all in one place at “Station properties -> IP-Terminals”
  • Import/export of multiple playlists significantly improved (within one step), for simple transfer of playlists to other Intercom systems
  • Used character set for CCT800 and VirtuoSIS is stored in CCT file now (allows SIP Client passwords to contain special characters)
  • SIP trunks default setting “Insecure” changed to “port + invite”

Stations:

  • ET901 (Gen2): Offline indication unified, now same behavior like EE900A

VirtuoBRO:

  • IPv6 scan for VirtuoSIS 7.0 or higher to establish connection if host IP address is missing
  • Show first-boot script before connecting if VirtuoSIS has not been initialized to run initial setup
  • Log files are now included in backup
Fixes:
  • DSP800A/DSP900A/DSP900B/IoIP-Device: Better display of Hebrew characters
  • DSP900A/DSP900B/IoIP-Device: Group Call with feed-back protection (“04x”) now uses same volume as Group Call (“01x”)
  • CCT800: Dialog “determine SIS key subscribers” does not show offline key subscribers twice
  • CCT800: Time-triggered commands field “data” is filled in now correctly (falsely “00” was added)
  • CCT800: License key symbol no longer displayed incorrectly at EE380/EE380A when using higher software version
  • CCT800: Extended subscribers can now be assigned to a SIP-C or SIP-T client
  • CCT800: Determine SIS key subscribers at network delay up to 400 ms now possible
  • CCT800: ICX message to send DTMF tone via SIP-T now functional
  • CCT800: Additional devices are now correctly displayed in the CCT 800 tree for each device it is assigned to
  • CCT800 6.1+: Will start now even Intel Management GUI is present
  • CCT800 6.1+: Configure functions at attendant contacts - tab “Call no. / Function” now functional again
Known Issues:
  • VirtuoSIS: Restrictions for solutions with large numbers of SIP clients (max 112 parallel All Calls, Group Calls, or Conferences)
  • CCT800: Synchronization not completed message displayed at license administration dialog even though synchronization already carried out. Please ignore this error and click “yes”. Check license in the column “status”.
Updated:

PRO800 Software Package
Release 2017-06-07

  • CCT800 Version 7.0 Build 1002
  • VirtuoSIS Version 7.0.0
  • PRO800 Version 6.2
  • NET/LAN Version 7.0A
  • IP Version 6.6
  • IF (Generation 2) Version 3.2
  • VirtuoBRO Version 2.0

VirtuoSIS Template
Release 2017-06-07

  • VirtuoSIS_7.0.0.ova
  • VirtuoSIS_7.0.0_MS-Hyper-V.zip

Terminal Software Package
Release 2017-06-06

  • DSP800A Version 3.2
  • DSP900A Version 6.4
  • DSP900B Version 6.4
  • IoIP-Device Version 7.1
  • ET901 (Generation 2) Version 4.5

ComPLC

  • ComPLC 3.0.12

Documentation

  • New Features-VirtuoSIS 7.0
  • Intercom Server Configuration 7.0
  • ICX Protocol 7.0
  • VirtuoSIS Setup Guide
  • VirtuoSIS datasheet
  • VirtuoSIS sales checklist
  • Compatibility List GE800-GE300-IS300-V20-0617

For more details on improvements and bug fixes please have a look at the related release notes.

Software and Release Notes are already published via cLibrary and website.

Download Software Packages at cLibrary Online


Read more »




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