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Latest Updates
Apr
28
Updated CCT800 / Pro800 Software Package
Posted by Matthew Kambic on 28 April 2016 08:34 PM

Update available: PRO800 Software Package 5.1

Software Packages

We are pleased to announce an update of the PRO800 Software Package 5.1

Your new software package is available via cLibrary or download at www.commendusa.com

Improvements:
  • PRO 800: New optional parameter (916) allows the display of incoming call requests during an active night transfer instead of an arrow
  • PRO 800: ICX message to change “Station volume” now available for 8-digit call numbers (Task 40/80 Type 93)
Fixes:

  • CCT 800: Master slider at online volume control for WS series and EE900A stations now fully functional at volume level greater than 9
  • CCT 800: LED control for CD810 via ICX message now fully functional again when using more than 12 “Keypads”
  • CCT 800: Activation of L8-IAX and L8-AUD licences for interface housing GEI300 now possible again
  • PRO 800: ICX message to “Overlap video during video conversation” at EE980 now functional
  • PRO 800: Camera snapshot at “Ringing at a group of stations” (e.g.: 0=98T0) now fully functional
  • PRO 800: Intercom Clients now fully supported again (e.g.: Background mode, history view)
  • PRO 800: “Time-triggered commands” now functional when using Australian Daylight Saving Time
  • PRO 800: After dialling number now displayed correctly when calling between GE700 and GE800 using an IAX channel

 

Known Issues:
  • VirtuoSIS: VOX support for RTP recording not available yet.
  • PRO800/CCT800: Download of pre-recorded audio may take long when downloading to multiple cards.
    We recommend to download card by card.
Updated:
 

PRO800 Software Package
Release 2016-04-28

  • CCT800 Version 5.1 Build 1017
  • PRO800 Version 5.1 Build 11
  • VirtuoSIS Version 5.1.13
  • NET/LAN Version 6.6 Build 3

Related documents
Release 2016-04-28

  • PRO800 Software Package (Release Notes)

For more details on improvements and bug fixes please have a look at the related release notes.

Software and Release Notes are already published via cLibrary and website.

Download Software Packages at cLibrary Online


Read more »



Apr
13
Commend Programming Services now Available!
Posted by Matthew Kambic on 13 April 2016 07:03 PM

COMMEND PROGRAMMING SERVICES

CPS Logo 

  • Effective immediately we are pleased to announce the introduction of Commend Programming Services. CPS will greatly reduce programming and installation time and enhance your customer’s Commend experience.

  • For more information:
    Please contact us at (201) 529-2425 or your Regional Sales Manager  

Read more »



Mar
9
Updated CCT800 / Pro800 Software Package
Posted by Matthew Kambic on 09 March 2016 08:26 PM

Update available: PRO800 Software Package 5.1

Software Packages

We are pleased to announce an update of the PRO800 Software Package 5.1

Your new software package is available via cLibrary or download at www.commendusa.com

Improvements:
  • CCT800: Attendant contact can now be configured for “Call no. / Function” 04 (Group Call with feedback protection)
  • PRO800: Direct dialling buttons configured with 6T now toggle conference reception
Fixes:
  • CCT800: Configuration of dialling sequences with 8 digit call numbers and Server-ID greater than 100 now functional
  • CCT800: Reset of SIP subscriber parameters on VirtuoSIS now functional
  • CCT800: Online volume control for gooseneck microphone now fully functional
  • CCT800: Extended subscriber on IP-4x card without Lx-IP-8x license now functional again
  • CCT800: Cyrillic and Hebrew characters now supported again
  • CCT800: Entering of call numbers at individual messages for Gx-TEL card now functional again
  • CCT800: Equalizer column now visible for Gx-TEL card
  • CCT800: Right number of subscriber ports for G7-DSP-IAX card
  • CCT800: Disturbing tooltip at Intercom Server Search combo box removed
  • IPStationConfig: IP address field at query remote station now functional
  • PRO800: User login: EE380 direct dialling buttons do no longer logoff the user
  • PRO800: LED indication for 6T channels on direct dialling buttons now functional
  • PRO800: Reconnection with last call (0T) via WAN now functional again
  • PRO800: LED indication of non-audio client direct dialling buttons now synchronized on reconnect to Intercom Server
  • PRO800: Door opener relay no longer freezes in certain timing conditions when using multiple relays
  • PRO800: VOIPSERV card no longer gets stuck without SNTP time from Intercom Server
  • VirtuoSIS: Multiple channels (SIP-T) allocated to multiple SIP Trunks now functional
  • NET: Stability improvement when limited data bandwidth is configured
  • NET: Display status indication of outputs controlled via WAN link now functional
Known Issues:
  • VirtuoSIS: VOX support for RTP recording not available yet.
  • PRO800/CCT800: Download of pre-recorded audio may take long when downloading to multiple cards.
    We recommend to download card by card.
Updated:
 

PRO800 Software Package
Release 2016-03-09

  • CCT800 Version 5.1 Build 1013
  • PRO800 Version 5.1 Build 7
  • VirtuoSIS Version 5.1.11
  • NET/LAN Version 6.6 Build 2

Related documents
Release 2016-03-09

  • PRO800 Software Package (Release Notes)

For more details on improvements and bug fixes please have a look at the related release notes.

Software and Release Notes are already published via cLibrary and website.

Download Software Packages at cLibrary Online


Read more »



Mar
9
New www.commendusa.com website!
Posted by Matthew Kambic on 09 March 2016 03:50 AM

Our New Website Welcomes You!

Website Preview

We are pleased to announce the brand new relaunch of our website http://www.commendusa.com. This site is based off of new framework code to enhance and expand its possibilities. I would encourage you to take a moment to stop by and check it out.
New Additions:
  • State of the art website platform with formatting for all platforms and devices
  • Online cLibrary (Repository of all manuals and datasheets)
  • Better searching and indexing
  • New redesigned training page with real-time registration status.
  • Sales territory maps and local rep firms.
  • Company Team Profile
  • Social Network Integration
 
Changes:
  • Software Access to our customers and much more.
  • For submission of tickets via the web form and Teamviewer program download click on Company / Tech Support Desk.
    Note: It is still possible to submit tickets by emailing support@commendusa.com or visiting our support site http://support.commendusa.com.
  • For submission of RMA and Repairs click on Company / Tech Support Desk / RMA.
 
Notes:
  • In the Chrome browser there is a potential incompatibility with Windows OS that causes the drop down menus at the top to not work. Therefore, please make sure Windows and Chrome are at their very latest versions. Also, you might need to investigate the following Windows Updates: KB3135173, KB3124262, KB3135782
  • In some rare cases the site might not load at all of you still have old browser cache. Therefore, simply clear your browser's cache of www.commendusa.com and reload the page.
 

 


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Dec
29
Hybrid Station Information
Posted by Matthew Kambic on 29 December 2015 12:52 AM
Logo

Hybrid Station Information

Hybrid Intercom Stations combine IoIP and SIP technology into one station. This is designated by the H revision at the end of the model number. For example the ET962A and SIP-ET962A became the ET962H. Going forward new projects will contain hybrid products when available.

Hybrid Intercom Stations can only be in one mode at a time. So you must pick if it will function as SIP or IoIP by choosing the Bootmode. All hybrid intercoms are in SIP mode by default. To switch the mode you must use the IPStationConfig software that comes with CCT800. This requires automatic discovery by layer 2 networking.

Technology Comparison:

SIP IoIP
Intercom Server or VoIP Server Required (like CUCM) Intercom Server required
Initial IP configuration by IPStationConfig. All other SIP configuration by web interface All configuration by IPStationConfig and CCT800
Up to 7kHz Audio Quality Up to 16kHz Audio Quality
Dynamic background noise suppression virtually eliminates all ambient noise N/A
Loudspeaker/microphone surveillance – ensures the availability of the Intercom station while reducing the need for manual verification of its functionality
N/A Audio monitoring – fully automated emergency calls triggered by defined noise levels for more security
Peer2Peer Audio – reduces network and server load to ensure efficient use of resources
N/A Audio recording and lip synchronous audio/video recording of conversations for documentation and evidence keeping purposes
Audio recording and lip synchronous audio/video recording of conversations for documentation and evidence keeping purposes
N/A Speech activity detection senses when calls are finished
(no microphone signal) and terminates the connection automatically
N/A Simplex mode for applications requiring controlled communication e.g. for security solutions based on the “push-to-talk/release-to-listen” method
OpenDuplex® for natural, hands-free communication
N/A IVC (Intelligent Volume Control) automatically adjusts the
device’s volume setting to the ambient noise level
N/A Public address functions
Output control by DTMF or URL Output control by any connected Intercom or Interface.
Pre-recorded Audio Storage Pre-recorded Audio by connected Intercom Server

 


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